MyDecisionHelper

Live Chat Support Software Systems: Information and Advice

 

This web page helps you learn the basics about live chat support software systems - what they are, what they can do for you, what to consider when choosing one, and where you can buy one from. This site46 presents vendor neutral information. We invite you to ask us questions and give us feedback using the links at the bottom of this page.

 

Live chat support software is a form of "instant messaging" that also can be called "live chat", "live help", "live support", "live person " and "instant chat". Many systems also provide "mobile chat" and "live screen sharing", while others even add video capabilities for "visual chat" or "virtual chat" functionality. Live chat software tends to provide sales and technical support services and should not be confused with broad-based social media such as "web chat" or "web forums".

 

Click Here if you are already knowledgeable about live chat support software systems and ready to begin looking at specific systems.

 

 

Table of Contents (click on a chapter title to go to that chapter)

 

What is a live chat support software system?

 

Why get a live chat support software system?

 

More about live chat support software systems

 

Who makes live chat support software systems?

 

When should you buy a live chat support software system?

 

Where should you put your live chat support software system?

 

How should you pay for your live chat support software system?

 

Where should you buy your live chat support software system?

 

How much should you pay for your live chat support software system?

 

How should you choose your live chat support software system?

 

Important criteria for choosing your live chat support software system

 

Next Steps...

 

 

What is a live chat support software system?

 

Live chat support software systems allow you to actively engage your web site users in real-time text communications. Typically used in sales and support activities, live chat software provides instantaneous results for the user as an alternative to having to wait for a phone attendant or an email response. Live chat support software can be delivered as a hosted service or via an on-site server.

Most live chat software systems differ from conventional software applications in that the end user does not have to install the software on their PC's. These online tools run directly inside a browser and open a separate window to connect the user with a support staff member for direct text messaging. Most live chat systems offer "industry standard" features such as canned responses, multiple chat sessions, chat session forwarding, repeat visitor identification, and call trafic monitoring. They also permit customized chat windows and buttons to maintain the same "look and feel" of the organization's website. Some have more sophisticated features like built-in spell checkers, screen and application sharing, remote administration, live keywords, and customer surveys. A few even provide toll-free or VoIP phone "chat" services, real-time language translation, and mobile chat functionality.

 

 

Live chat support software systems are increasingly popular because they increase sales, reduce costs and improve customer satisfaction. The reason for their success is that they meet an underlying need for the online consumer to get answers and/or problem resolution quickly and with minimal personal exposure or involvement. This safe and instant interactivity fosters greater trust which translates into increased sales and conversions. These applications deliver chat sessions to available operators for better customer service and improved call center load balancing. Messaging sessions can be saved as a transcript emailed to the user and archived to provide an internal quality control mechanism.

 

Hosted live chat support software systems can cost anywhere from $20/Mo. for a single operator to over $1,300/Mo. for 20 operators. Live chat support services that are hosted for you set their prices by the number of operator licenses required, permitting your service to ramp with your needs. A few may require a minimal set-up fee, although most do not. Live chat support software that you host yourself can begin as low as a one time $90 licensing fee and go up from there based on features. Keep in mind, however, on-site software requires your own server, adequate incoming bandwidth, and internal IT support staff to install, maintain, upgrade, and performance optimize your system. Given these operating overheads, hosted live chat software services are favored by most small and medium businesses (SMB's) and many large enterprise organizations.

 

We will go into much more technical detail on live chat software and specific feature benefits in More about live chat support software systems below:

 

 

Why get a live chat support software system?

 

Live chat support software system are becoming almost mandatory for online retailers and e-commerce merchants. Anyone spending money driving traffic to their website benefits by boosting conversions, increasing sales, enhancing customer service and reducing costs. The live chat experience parallels that of the individual attention consumers can get while shopping at a "brick and mortar" store. Live chat support software systems deliver this interaction with a speed and efficiency unmet by traditional call centers. Many live chat systems also permit departmental segregation (sales, customer support, technical support, etc.) to further expedite and specialize the customer's experience.

 

Online sales tends to be the primary beneficiary of live chat support software. Used both proactively and interactively, these systems can increase conversions, reduce shopping cart abandonment, and provide opportunities to up-sell and cross-sell into other product lines. The ability to quickly answer questions about product features, upgrade product differences, product pricing and delivery options engenders the trust on which long-term repeat customer relationships can be built.

A company's marketing effort also can benefit greatly from live chat support software. In addition to broad website statistics, a live chat's monitoring and tracking activities can collect valuable information about your online visitors. Most systems tell you where the visitor came from, where they are located, which browser they use, what pages they viewed and for how long, and where they decided to purchase or abandon. Some live chat services even provide the keyword the visitor used to find you, permit customer surveys or offer a "Who Is" lookup for more information about a specific customer. In the aggregate, this information can be invaluable in determining what's working and what isn't on your website.

Live chat support software systems can be very beneficial in both general customer service and technical support. Repeat visitor identification prompts the chat operator to issue a "Welcome back" greeting. Past chat transcripts are available to review prior chat session questions, issues, or commitments made. At least one live chat service vendor provides real-time language translation for added customer convenience.

 

Regardless of your needs, a properly implemented live chat software system also can reduce your operating costs by permitting operators to handle multiple customer sessions simultaneously. Improved customer retention eliminates much of the costs of client re-capture. Sales costs associated with up-sell and cross-sell efforts can be reduced, while monitoring and analysis tools can eliminate the costs of inefficient marketing methods driving traffic to your website.

 

 

The business applications for live chat support services can be very flexible. Whether used for sales, technical support, general customer support, or informational purposes only, choosing the system that best meets your needs can be a time-consuming effort. Some live chat vendors even provide consulting services to help you integrate this technology into your business processes using best practices guidelines.

 

 

More about live chat support software systems - a feature set overview

 

Live chat support software is rooted in the development and growth of instant messaging systems which actually predate the Internet. In the mid 1960's, simple notification systems were used to enable communication between users logged onto the same machine. From the late 1980's and into the early 1990's, Commodore 64 computers offered user-to-user text messaging through an online service, Quantum Link. These services were dubbed "On-Line Messages" or OLM's.

 

By the mid 1990's, more modern, Internet based systems, like AOL's Instant Messenger, hit the scene. Other firms followed quickly with applications such as Excite, Yahoo! and MSN. After multiple attempts to create an industry standard protocol, connectivity agreements emerged during 2003 to 2006 between the major IM providers. This permitted the users of differrent systems to talk to one another. At this point, the text messaging revolution exploded with everything from the friend-to-friend networks to the mobile instant messaging that we know today.

 

During this same period, companies began to implement instant messaging. Some permitted internal users only while others allowed messaging between registered users outside of the corporate LAN by using secure firewalls. The live chat support software industry quickly emerged to meet the needs of organizations to more efficiently communicate real-time with their customers.

 

A feature-rich live chat support software system, especially when properly implemented, can give you a distinctive and efficient competitive edge. Hosted live chat support software can even remove the IT burden of keeping up with technology advances, allowing you to focus on "the business of running the business."

 

Live chat support software can come with a variety of features typically packaged in different "flavors." Some vendors offer a basic system and a deluxe version, while others may have several tiers of offerings in a "good-better-best" progression. At least one vendor takes a more 'a la carte' approach providing different core packages with additional features on demand.

 

To help you better understand the features most appropriate to meeting your needs, the key features outlined below are grouped two ways. First, features are grouped according to their impact, i.e., how they benefit your customers, your operators, and your business processes. Within each of these groups, individual features and benefits are grouped by their general occurrence across vendors. Some features are available in all systems, others provided in some systems, and yet others only offered in a few systems. Due to this approach in organizing the information, some features may appear more than once with different benefits depending on the area they impact.

 

Customer Impact Features

 

Many live chat support software features are designed for the ease of use and convenience of your customer. If some of these also benefit your operators or your business operations, they will be covered in the subsequent groups. These features are secondarily grouped by the availability of the features across the vendor spectrum.

 

Generally Available Features

 

Criteria Names	Description	Benefit
Display Online/Offline Status	Customers can see if any operator is online.	Helps the customer determine if chat support is available or alerts customer to use an alternative.
Online/Offline Messaging System	Customers are enabled to send an email if the operator is offline.	Provides an immediate alternative support request.
Typing Indicator	Customers can see when your operator is typing a message.	Conveys operator is actively involved in customer's issue.
Email Chat Transcripts	Participants can email the chat transcript to anyone.	Provides the customer with a written copy of the chat session which can be very helpful when conveying detailed instructions.
Open Browser Session	Operator can open a new browser session for a customer	Permits an interim session activity before returning to the initial session or allows multi-party chat sessions much like a three-way or conference call.

 

Features Available from Some Vendors

 

Criteria Names	Description	Benefit
Send Photos	Operators can send a photograph or image to a customer.	A picture can say a thousand words!
Co-Web Browsing	Customers can open and share new web pages while chatting.	Helpful in walking the customer through a website activity, such as a shopping cart.
Floating Invitation to Chat	Chat window can move around as the user navigates the web page.	Follows the site visitor's website actions in case help is needed.
SSL Secure Data Transfer	Can the chat be conducted over a secure internet connection?	Protects sensitive data, like credit card information, during the chat session.

 

Features Available From a Very Few Vendors

 

Criteria Names	Description	Benefit
Send Documents	Operator can send documents to customers.	Pre-developed documents, like instructions, FAQ's, etc., speed issue resolution and reduce session time to improve overall customer satisfaction.
Mobile Chat Support	Can customers chat using popular mobile devices?	Provides chat support when customers are on the go.
Macintosh Support	Does the chat system support commonly used Mac browsers?	Widens the system's availability to Mac customers.
Real Time Language Translation	Can the chat be translated in real time?	Eliminates the language barrier between the customer and the operator.

 

 

Operator Impact Features

 

Other live chat support software features are designed for the ease of use, convenience, and productivity of your operator(s). If some of these also benefit your business operations, they will be covered in the subsequent group. These features are secondarily grouped by the availability of the features across the vendor spectrum.

 

Generally Available Features

 

Criteria Names	Description	Benefit
Sound Alerts When a New Customer Arrives	An audible sound that tells the operator a new customer has arrived.	Gives an audible backup to the visual alert.
Visual Alerts When a New Customer Arrives	A small window that pops up to alert the operator that a new customer has arrived.	Prompts the operator to an incoming request.
Canned Greetings	Pre-created greetings that let the operator respond quickly to the site customer.	Expedites initial greetings for the operator.
Multiple Simultaneous Chat Sessions	Support several simultaneous chat sessions.	Improves customer response, reduces wait time, and balances session demand.
Chat Transfer to Other Operators	Transfer a chat session to another chat operator.	Allows immediate involvement of more appropriate personnel.
Repeat Customer Identification	Can the system auto-recognize returning customers, greet them appropriately and retrieve past chat sessions?	Improves the personal touch of your customer service.
Customer History/Transcripts	Can an operator store detailed customized comments regarding a customer?	Provides the "big picture' of a customer's support history, including suggestions made, commitments made and kept, etc.
Real-Time Customer Monitoring	Can you monitor customers real-time as they use your site?	Helps in identifying active visitors who may need an operator-initiated chat invitation.
Real-Time Customer Alert	Will the operator be alerted when a new customer arrives?	Assures that chat visitors receive immediate attention.
Proactive Chat Invitation	Operator can initiate a conversation with the customer or a session can be initiated at set decision points or actions of the customer.	Improves overall website experience with help available at potential stumbling points.

 

Features Available from Some Vendors

 

Criteria Names	Description	Benefit
Built-In Spell Checker	Detect spelling mistakes and mark them for operator correction.	Helps avoid embarrassing mistakes and presents a more professional image.
Geo-Location Information	Does the system tell you approximately where the customer is located?	Does the system tell you approximately where the customer is located?
Block IP Addresses	Can you block your own IP address, or the IP addresses of others?	Eliminates distracting information about irrelevant users - for instance, you may not want to be notified about when your developers hit your production site.
Auto-identify Browser Type	Which browser is being used?	Aids in identifying potential browser-dependent Website problems.

 

Features Available From a Very Few Vendors

 

Criteria Names	Description	Benefit
Support for Instant Messaging	Is support for instant messaging built in?	Delivers IM help to your customers.
Preview Text Before Customer Sends Message	Can the operator observe the customer's message even as the customer types it in?	Gives operator "advanced notice" of the customer's question/issue and assists in multiple session handling.
Voice over IP Call Back	Can the operator use VoIP technology?	Provides a "speed-dialed", toll free phone access to the customer.
Real Time Language Translation	Can the chat be translated in real time?	Enables operators to handle most any call.
Live Keywords	Operator instantly sees keyword customer used to reach your site.	Keywords can provide clues about customer's interests and issues.
Banner Ad Control	You can have and control a banner ad inside your chat window for customers to see.	Allows more context sensitive advertising.

 

 

Business Impact Features

 

Ultimately, all live chat software features are designed to help your business in multiple ways. Customer and Operator features improve end user satisfaction which leads to increase conversions and more sales. Many Operator features also enhance support staff productivity and professional image. Some features, however, are designed soley to make an impact on internal business processes and management decision-making. These business features are noted below and are secondarily grouped by their availability across the vendor spectrum.

 

Generally Available Features

 

Criteria Names	Description	Benefit
Free Trial Period	Is there a free trial period?	Test drive before you buy.
Maximum Number of Operators the System Can Support	Upper limit on number of operators.	Helps you determine scalability.
Built-In Chat Buttons/Images	You can select the look of your customer's chat window.	Provides a graphic library of ready-to-use buttons and images without the need for more customized approaches.
Customizable Chat Buttons	The buttons in the chat window can be customized.	Allows greater consistency with your overall website "look and feel".
Customizable Chat Window	Put your company logo, colors, etc onto the chat window.	Allows greater consistency with your overall website "look and feel".
Modify Canned Greetings	Can the operator modify the canned greetings?	Allows customized greetings supporting corporate image.
Live Chat Technical Support	Support is available through live chat.	Defines times and methods for any technical support you need.
Email Technical Support	Support is available through email.	Defines times and methods for any technical support you need.

 

Features Available from Some Vendors

 

Criteria Names	Description	Benefit
Browser Based Administration	You can administer your chat system from any supported browser.	Provides remote system administration for on-the-go professionals or for authorized third parties.
SSL Secure Data Transfer	Can the chat be conducted over a secure internet connection?	Protect sensitive transaction data and demonstrates your commitment to security.
Customer Survey	You can automatically send a survey to customers after the chat is done.	Provided immediate feedback for quality control and support service improvement.
Website Statistics Summary	See the customer's browser type, IP address, geo-location, etc. as well as search engine keywords, call volumes and times, operator performance, etc.	Delivers invaluable insights into both customer behavior for SEM and SEO activities as well as operator performance for internal process improvements.

 

Features Available From a Very Few Vendors

 

Criteria Names	Description	Benefit
Links for SKYPE integration	Does this integrate with SKYPE?	Provides Skype VoIP, video and IM capabilities over the Internet.
Links for eBay integration	Does this integrate with eBay utilities?	Permits real-time eBay functionality such as auctions, bidding, buy/sell interactivity.
Totally Customizable Chat Window	You can write a script to totally customize your chat window.	Allows total consistency with your overall website "look and feel".
Real Time Language Translation	Can the chat be translated in real time?	Demonstrates international support commitment.
Banner Ad Control	You can have and control a banner ad inside your chat window for customers to see.	Permits targetted advertising to fulfill marketing strategy.
24/7 Technical Support	Support is available anytime, any day.	Defines times and methods for any technical support you need.
Toll-Free Telephone Technical Support	Support is available via a toll free phone call.	Defines times and methods for any technical support you need.

 

 

Who makes live chat support software systems?

 

Popular live chat support software system developers include:

 

• LiveHelper - Formed in 20?? - St Louis, MO
• Chat Stat - Formed in 2005 - Oceanside, CA
• Velaro - Started in 2002(?) - Elkridge, MD
• WebsiteAlive - Launched in 20?? - Houston, TX
• LiveChatNow! - Started in 2001 -
• LiveSiteManager - Formed in 2002 - Torrance, CA
• BoldChat by Bravestorm - Founded in 2003 - Wichita, KS
• SiteChatter - Established in 20?? - Newport Beach, CA
• PHPLive! by OSI Codes - Launched in 2001 - New York, NY
• Live2Support - Founded in 2003 - Delhi, India
• Provide Support - Started in 2003 - New York, NY

 

 

When should you buy a live chat support software system?

 

The short answer is "When your expected ROI justifies it".

 

A live chat support software system is a very useful website feature that usually requires minimal investment. For companies of under 10 people, the entire selection, installation and training process often can be done in a day. Rolling out a live chat support system to hundreds of operators is obviously a much larger undertaking that could require months.

 

You can ask yourself "How much time and money will this cost me?" or conversely, "How much time doing customer support will this save me?". You also might ask "How many additional customers (or revenue) must I get each month in order to justify this additional cost?" or "How can this system reduce other operating costs through more efficient cost utilization?".

 

A good way to get a better feel for these numbers is to setup a free trial of a live chat support system. It's easy to setup and will show you which features quickly become most important to you. Be sure make note of features you don't use as well as those you wish you had.

 

During the trial period, you also will discover if, and where, you might want to make internal process changes to take full advantage of the benefits a live chat support system can deliver. This process will fine-tune your decision thinking, help you envision its short and long term implications, and prepare you for a successful implementation. Most vendors provide tips and guidance in this area and some provide consulting and integration services for larger organizations.

 

 

Where should you put your live chat support software system?

 

You either will host the live chat support system yourself or use a hosting service. Your decision will be based upon cost, your technical proficiency and your desire for local control.

 

Most SMB's and many large organizations will choose a hosted system. With this option, the hosting company maintains the core software on its servers, provides the access bandwidth, and keeps the system operating optimally. You will load the operator console(s) on your server and imbed appropriate links on your website, typically hosted by your ISP.

 

If you host the live chat software yourself, you have two implementation options. The first is to maintain the core software at the ISP you use for your website. You will still need to imbed links in your Website html code and load the operator console software on you local server. Be sure your ISP has adequate communications bandwidth to handle your needs and determine how the increased demand of live chat will impact your total website hosting costs.

 

While you still need to add the live chat links to your website html code, the second option is even more technically challenging. It requires you load and maintain the core software, as well as the operator console software, on your own server(s). You also will be responsible for acquiring the necessary communications bandwidth and associated on-site monitoring equipment. Your IT department will need the capacity to take on the added workload.

 

The choice is yours, but it's easy to see the reasons underlying the rising popularity of hosted live chat support software systems.

 

 

How should you pay for your live chat support software system?

 

You will pay by debit or credit card. You will probably start off by paying month by month. Many vendors offer discounts for quarterly, 6 month or yearly prepayments. Larger companies may set up an invoicing process.

 

 

Where should you buy your live chat support software system?

 

There is no doubt that the internet is the best way to do most of your pre-purchase live chat support software system research. There is even a website designed to help you gather information and make your decision. It interviews you to find out what you are looking for and then gives you a list of live chat support software systems, sorted from best fit to worst fit according to your preferences. Click Here to visit this website.

 

 

How much should you pay for your live chat support software system?

 

Live chat software support systems first vary in price depending on whether you host the software on your server or elect to go with a hosted system. With hosted live chat support software, the out-of-pocket financial investment is minimal for most organizations relative to its size.

 

Live chat support software system pricing consists of two main components - the number of operators and the feature set desired. Most vendors offer packages for one, five and ten operators to accommodate the majority of corporate users. Additional operator seats can be added for a nominal additional monthly fee. Vendors also typically offer multiple products with progressive feature sets. The basic version will provide the features used by very small companies, while advanced systems deliver features used my larger organizations.

 

There are a few vendors that offer a single package with their complete set of features, where the pricing varies only by the number of operator licenses required. Yet another provides two core systems with additional features available on demand for a small add-on price. This approach permits either a highly customized system or the option to periodically use the on-demand features only when you need them.

 

The key is to determine the feature set you need now and what you might want in a year or two. This will permit you to make the judgement call of what software version or which pricing mechanism best suits your requirements. While the price of your system is important, it alone should not be the final determinant. Keep in mind software stability, hosting service realiability, system implementation, and on-going technical support.

 

 

The total price of a live chat support software system is one of many factors that can be considered when choosing a live chat support software system using MyDecisionHelper.com.

 

 

How should you choose your live chat support software system?

 

There is a companion website (MyDecisionHelper.com) dedicated to helping you choose which live chat support software system is best for you. It has a database of live chat software developed by reputable vendors. The website walks you through an interview process and uses your answers to present a list of live chat software systems sorted from best fit to worst fit using your preferences. You can click on any product to find out the details, compare it with other products, ask for a price quote or contact the vendor. There is no fee.

 

On the MyDecisionHelper website you'll be asked questions about the kind of live chat support system features that are important to you. Your answers are compared to all of the products in the database and a list of software is displayed, sorted from best to worst. You can change the level of importance of your answers and have the list re-sorted. You can see more details on each product, compare it to other products and then contact the vendor to place the order.

 

This is the easiest way to get a live chat support software system because the website has done most of the research, organizing and data collecting for you. All you have to do is answer questions, review the ranked list of software products and place the order.

 

 

Important criteria for choosing your live chat support software system

 

Below are some things that you should consider when choosing a live chat support software system. These are handled in detail at www.MyDecisionHelper.com/decide/choose_live_chat_support_software There you can, for example, quickly see which products do or do not have language translation feature, or read about the general feature availability across vendors.

 




Criteria Names	Description
Toll-Free Telephone Technical Support	Support is available via a toll free phone call.
Windows Vista Support	Operators can use Windows Vista.
Windows XP Support	Operators can use Windows XP.
Website Statistics Summary	See the customer's browser type, IP address, geo-location, etc. as well as search engine keywords, call volumes and times, operator performance, etc.
Proactive Chat Invitation	Operator can initiate a conversation with the customer or a session can be initiated at set decision points or actions of the customer.
Auto-identify Browser Type	Which browser is being used?
Real-Time Customer Monitoring	Can you monitor customers real-time as they use your site?
Track Customer Referring Source	Can you track how a customer reached your site?
Track Customer Footprints	On your website - what pages did customers hit? For how long? What did they do?
Customer History/Transcripts	Can an operator store detailed customized comments regarding a customer?
Repeat Customer Identification	Can the system auto-recognize returning customers, greet them appropriately and retrieve past chat sessions?
Block IP Addresses	Can you block your own IP address, or the IP addresses of others?
Customer Survey	You can automatically send a survey to customers after the chat is done.
SSL Secure Data Transfer	Can the chat be conducted over a secure internet connection?
Co-Web Browsing	Customers can open and share new web pages while chatting.
Floating Invitation to Chat	Chat window can move around as the user navigates the web page.
Live Keywords	Operator instantly sees keyword customer used to reach your site.
Banner Ad Control	You can have and control a banner ad inside your chat window for customers to see.
Typing Indicator	Customers can see when your operator is typing a message.
Email Chat Transcripts	Participants can email the chat transcript to anyone.
Send Photos	Operators can send a photograph or image to a customer.
Open Browser Session	Operator can open a new browser session for a customer
Chat Transfer to Other Operators	Transfer a chat session to another chat operator.
Multiple Simultaneous Chat Sessions	Support several simultaneous chat sessions.
Voice over IP Call Back	Can the operator use VoIP technology?
Geo-Location Information	Does the system tell you approximately where the customer is located?
Preview Text Before Customer Sends Message	Can the operator observe the customer's message even as the customer types it in?
Built-In Spell Checker	Detect spelling mistakes and mark them for operator correction.
Canned Greetings	Pre-created greetings that let the operator respond quickly to the site customer.
Modify Canned Greetings	Can the operator modify the canned greetings?
Visual Alerts When a New Customer Arrives	A small window that pops up to alert the operator that a new customer has arrived.
Sound Alerts When a New Customer Arrives	An audible sound that tells the operator a new customer has arrived.
Real Time Language Translation	Can the chat be translated in real time?
Macintosh Support	Does the chat system support commonly used Mac browsers?
Mobile Chat Support	Can customers chat using popular mobile devices?
Totally Customizable Chat Window	You can write a script to totally customize your chat window.
Links for eBay integration	Does this integrate with eBay utilities?
Browser Based Administration	You can administer your chat system from any supported browser.
Links for SKYPE integration	Does this integrate with SKYPE?
Customizable Chat Window	Put your company logo, colors, etc onto the chat window.
Customizable Chat Buttons	The buttons in the chat window can be customized.
Built-In Chat Buttons/Images	You can select the look of your customer's chat window.
Support for Instant Messaging	Is support for instant messaging built in?
Online/Offline Messaging System	Customers are enabled to send an email if the operator is offline.
Maximum Number of Operators the System Can Support	Upper limit on number of operators.
Price For Additional Operators/month	Cost of adding an additional operator.
Free Trial Period	Is there a free trial period?
Display Online/Offline Status	Customers can see if any operator is online.
Price For 20 Operators/month	Cost for 20 operators/mo.
Price For Initial Setup	One time setup charges.
Price For 1 Operator/month	Cost for a single operator/mo.
Price For 5 Operators/month	Cost for 5 operators/mo.
Send Documents	Operator can send documents to customers.
Email Technical Support	Support is available through email.
Live Chat Technical Support	Support is available through live chat.
24/7 Technical Support	Support is available anytime, any day.
Real-Time Customer Alert	Will the operator be alerted when a new customer arrives?